Our Packages
At Prisoner Telecom, we understand that every situation is different. Whether you’re reaching out once a week or every day, our flexible packages are built to help you stay connected—without the hassle or hidden fees.
OUR WORK PROCESS
Here are the Overview of Our Packages
Get in touch with our support team—we’re here to help you every step of the way.
FREQUENTLY ASKED QUESTIONS
Help center Got a Question? Get your Answer.
Can I contact someone directly inside the prison?
While you can't call an inmate directly, you can contact prison staff—like healthcare units, legal officers, or safer custody teams. We help route your call, voicemail, or email to the right department and ensure your message is received.
What information do I need before contacting someone in prison?
To assist you efficiently, we need:
Full name of the prisoner
Prison number (if known)
Date of birth
Name of the prison
Reason for contact (e.g. medical concern, legal query, welfare)
Full name of the prisoner
Prison number (if known)
Date of birth
Name of the prison
Reason for contact (e.g. medical concern, legal query, welfare)
What if I don’t get a reply from the prison staff?
We recommend being patient—prison staff often handle high volumes. If there's no response after a reasonable time, our team can help you follow up via email, call, or secure form. We also provide templates to submit formal complaints if necessary.
How are phone call credits used?
Each credit allows you to request a staff contact call (e.g. with a healthcare or legal officer). Our team either connects the call live or forwards a message on your behalf. Usage is tracked in your dashboard.